We've recently farewelled two of our long-standing Central Office staff members – Membership Services Coordinator Claire Harvey and our Central Office Manager, Nicole Brown. We are sad to see them leave, however we’re sure that they’ll be huge assets to their new employers as they were to EIANZ. We’re very grateful for the work that both Nicole and Claire have done, and will continue to do establishing and documenting processes to ensure a smooth transition so that members continue to receive a high-quality service as new staff are appointed.
On behalf of the Board and all EIANZ members, we’d like to take this opportunity to say a few words of thanks to Nicole and Claire.
Nicole has worked for the Institute for five and a half years in a variety of roles and for the last three years has been the Central Office Manager. Nicole has particularly led step-change improvements in member service delivery and organisational efficiency. She has provided strong and inspiring leadership for the Central Office team and has overseen a wide variety of priority projects for the Institute. Along the way, Nicole has also worked well with members and volunteers at all levels, with good humour, professionalism and a willingness to get things done. We are proud of everything that Nicole has achieved with the Institute, and we wish her all the best at her excellent new management role at RMIT.
Claire has similarly made a significant contribution to the work of Central Office since her appointment in 2014. She is often the first voice on the end of the line for members and volunteers, responding to the widest variety of queries professionally and in a calm, customer-focused manner. She’s been instrumental in the many important improvements to the way we do business, including improved member communications, from the Institute Insider, NZ Chapter and Australian Division newsletters to the website. There’s also so much other work that goes unnoticed or unheralded, but is of great importance to the Institute, from managing membership applications to huge improvements in our administrative processes. Claire will be missed and we wish her success and fulfilment in her new role with the Victorian public service.
With these expected vacancies in Central Office, we will be shortly recruiting for several positions – watch this space for more information over the next few weeks. This is an exciting opportunity, and we encourage members with the appropriate skills to consider applying and to share the recruitment notices with your networks.
As noted above, there are plans in place for interim arrangements to ensure that membership services are maintained throughout the transition period as new staff are appointed. However, we ask that, particularly over the coming months as new staff are being recruited and trained, EIANZ members are patient and understanding in their dealings with the staff. As always, you can contact Central Office via email@example.com or + 61 3 8593 4140 (Australia) or +64 9887 6972 (NZ).